Privacy Policy

1. Who we are

TrueClean operates an online window-cleaning quotation and booking service. For the purposes of data protection law, the organisation responsible for your personal information is:

Please update the details above before publishing this policy.

2. Information we collect

Depending on how you use the website, we may collect:

• Your name and contact details.
• Your telephone number and email address.
• Your property or service address.
• Your preferred cleaning date or availability.
• Information about the windows, doors and glass features that need cleaning.
• Details provided through our callback or contact form.
• Booking, quote and order information.
• Payment-related information required to process your booking.
• Technical information about how you use the website, where cookies or similar technologies are enabled.

3. How we collect your information

We may collect information when you:

• Use the online quote calculator.
• Submit a callback request or contact form.
• Place an order or proceed through checkout.
• Contact us by telephone, email or another available method.
• Browse or interact with our website.

4. How we use your information

We may use your information to:

• Prepare and provide an estimate.
• Contact you about a callback request or enquiry.
• Arrange and manage your window-cleaning booking.
• Match your requirements with a suitable cleaner in your area.
• Process payments and manage orders.
• Contact you about changes to your booking or service.
• Respond to questions, complaints or service concerns.
• Maintain records of transactions and communications.
• Improve the website, quote process and customer experience.
• Detect, prevent or investigate fraud, misuse or security issues.
• Comply with legal and regulatory obligations.

5. Our lawful basis for processing

We process personal information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or where we have a legitimate interest in operating and improving the TrueClean service.

Where we send direct marketing communications, we will rely on consent or another lawful basis permitted by applicable law. You can withdraw marketing consent at any time.

6. Sharing your information

We may share relevant information with trusted service providers where this is necessary to operate the website and provide the service. This may include:

• Window cleaners or cleaning professionals who need the booking details to provide the service.
• Website, hosting and technical support providers.
• Payment providers and checkout service providers.
• Email, telephone or communication service providers.
• Professional advisers, insurers or legal representatives where necessary.
• Law enforcement, regulators or public authorities where we are legally required to do so.

We only aim to share information that is relevant and necessary for the stated purpose. We do not sell your personal information.

7. Payments

Payments may be processed through third-party payment providers. Payment details may be collected and processed directly by the relevant payment provider rather than being stored by TrueClean.

Please review the payment provider’s own privacy information for details about how it handles payment data.

8. Contact and callback forms

If you submit a callback or contact form, we use the information provided to respond to your request and discuss your cleaning requirements. We may retain the enquiry so that we can manage the conversation, provide an accurate quote and keep appropriate business records.

9. Cookies and website technology

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve performance.

Some cookies may be placed by third-party services used on the website, such as hosting, analytics, payment or embedded form services. You can manage cookies through your browser settings and, where provided, our cookie settings tool.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, handling enquiries, maintaining business records, resolving disputes and meeting legal or accounting requirements.

The exact retention period depends on the type of information and why it was collected. When information is no longer required, it will be securely deleted or anonymised where reasonably possible.

11. Keeping your information secure

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Transfers outside the UK or European Economic Area

Some of our service providers may process information outside the UK or European Economic Area. Where this occurs, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Ask us to restrict how we process your information.
• Object to certain types of processing.
• Request a copy of information in a portable format.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details in this policy.

14. Marketing messages

We will only send marketing messages where we have a lawful basis to do so. You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

Service-related messages, such as booking updates or responses to an enquiry, may still be sent where necessary.

15. Children’s information

Our website and services are intended for adults. We do not knowingly collect personal information from children.

16. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can investigate and respond.

You may also have the right to complain to the UK Information Commissioner’s Office if you believe your personal information has been handled unlawfully.

17. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page and will show the date it was last updated.

18. Contact us

For privacy questions or requests relating to your personal information, contact:

You can also read our Terms & Conditions.